How Oregon grew from damage assessment to statewide disaster case management
Oregon’s Department of Human Services started with Futurity in 2022 for damage assessment. Today ODHS runs statewide disaster case management on the same platform, after moving that work over from the separate system it used before.
Oregon Department of Human Services, Office of Resilience and Emergency Management · Partner since 2022
- Customer
- ODHS Office of Resilience and Emergency Management
- Partner since
- 2022
- Started with
- Damage assessment
- Now also
- Statewide disaster case management, repatriation, data and reporting
- Users
- State staff and community partners
The challenge
Damage assessment and case management lived in different systems, so information gathered in the field didn’t follow households into recovery.
Oregon’s programs also kept changing. Eligibility rules, forms and reports needed to change with them, without starting over each time.
What changed
- Damage assessment in Futurity since 2022, still in use today.
- Statewide disaster case management moved onto the same platform, with existing case records coming over too.
- Repatriation and data and reporting added as the mission grew.
- A weekly meeting with ODHS to review how the platform is used and decide what to improve next.
One platform, a growing mission
- 2022Damage assessment
- NextStatewide disaster case management for state staff and community partners
- ThenRepatriation
- TodayData and reporting for program oversight and leadership
When the work could not wait
Late on a Friday evening, ODHS needed critical infrastructure data uploaded for leadership. It was ready for their review the next morning.
“Their platform is adaptable, user-friendly, and designed to evolve with our needs.”
Ed Flick, Director, ODHS Office of Resilience and Emergency Management
See case management that grows with your programs
A walkthrough of configurable rules, forms and reporting, set up for your agency.
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